Privacy Policy
Last updated: 26-09-25
We respects your privacy and are committed to protecting the personal information you share with us.This policy explains what we collect, how we use it, and your rights.
1. Information we collect
When you use our website to book a complimentary consultation, we collect:
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Contact details: your name, email address, and any information you choose to include in the booking form.
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Technical data: basic information automatically sent by your browser (such as IP address and browser type) for security and analytics.
2. How we use your information
We use this information to:
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Schedule and confirm your call.
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Send you the Zoom (or similar) meeting link and any follow-up messages related to your booking.
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Maintain basic business records and comply with legal obligations.
We do not sell or rent your personal information.
3. Sharing your information
We only share data with trusted service providers who help us operate our business, or example:
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Website hosting and scheduling tools
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Email and video-meeting providers (e.g., Zoom)
These providers are contractually required to keep your data secure.
4. Cookies and Analytics
Our website may use minimal cookies or similar technologies for essential functions (like scheduling) and basic analytics.
You can manage cookies in your browser settings.
5. Data Retention
We keep your personal data only as long as necessary to provide the consultation and handle any follow-up, or as required by law.
6. Your Rights
You can request to: Access the personal data we hold about you, Correct or delete your information, Withdraw consent for us to contact you. To exercise these rights, email us at louise@aurenretention.com
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
8. Updates to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.